Refund Policy

1. Pricing tiers

SKU	Tier	Turnaround	Customer USD
E1	STANDARD	5-7 days	$50
E2	EXPRESS-3D	3 days	$85
E3	EXPRESS-2D	2 days	$95
E4	EXPRESS-1D	1 day	$105
E5	URGENT-4H	4 hours	$130
E6	URGENT-2H	2 hours	$160
E7	URGENT-1H	1 hour	$200

2. Refund scenarios

Scenario	STANDARD (E1)	Express (E2-E4)	Urgent (E5-E7)
Cancel before submission to Vietnam	100% (TVK service fee)	100% if ≥24h before SLA start	50% if ≥24h before SLA start
Application rejected by Vietnam Immigration	100% TVK service fee	100% TVK service fee	100% TVK service fee
SLA missed (delivered later than promised)	N/A (no fixed SLA)	100% Express upcharge refunded	100% Urgent upcharge refunded
You provided false info → rejected	Not refunded	Not refunded	Not refunded
You change mind after delivery	Not refunded	Not refunded	Not refunded
Vietnamese government system outage >7 days	100% TVK fee	100% TVK fee	100% TVK fee

Government fees (~$25 stamp): Once submitted to Vietnam, government fees are NON-REFUNDABLE per Vietnamese law (Decree 79/2025 Article 14). All refunds above are TVK service fees only — but rejection refunds include the government portion as goodwill since we collected it.

3. Korean E-Commerce Consumer Protection Act compliance

Per Korean Act on the Consumer Protection in Electronic Commerce (전자상거래 등에서의 소비자보호에 관한 법률), Korean customers have a statutory right to cancel within 7 days of order purchase:

• Cancel before service performance begins (before document review): 100% refund, no questions asked
• Service partially performed: Refund prorated, with deduction for work completed (subject to detailed breakdown on request)
• Visa already approved / delivered: 7-day cooling-off does NOT apply per Article 17(2) — service has been "completed"

Korean customers may file refund disputes with the Korean Consumer Agency (한국소비자원) if not resolved within 14 days of request.

4. How to request a refund

1. Email [email protected] with subject "Refund Request — Order #[your order number]"
2. Include: order number, payment method, reason for refund, applicable scenario from Section 2
3. We respond within 1 business day (Mon-Fri, 9:00-18:00 KST) with refund decision
4. Approved refunds processed within 5-10 business days to original payment method
5. PayPal refunds: instant. Toss Payments refunds: 3-7 business days. Bank transfers: 5-10 business days.

5. Chargebacks and disputes

If you believe a charge is unauthorized or you cannot resolve a dispute with us directly, you may contact your payment provider:

• PayPal: File a dispute via PayPal Buyer Protection (180 days from purchase)
• Toss Payments: Contact your card issuer for chargeback
• Korean Consumer Agency: 1372 (free helpline) or kca.go.kr

We aim to resolve all refund requests amicably and in compliance with applicable consumer protection laws.

6. Contact

Refund questions: [email protected]
Phone: +82-7082456388 (Mon-Fri, 9:00-18:00 KST)
Mail: TAM VIET KOREA, 2F #203A, 32 Eulji-ro 15-gil, Jung-gu, Seoul, Korea